Return & Refund Policy

At New Surprise Siddhu Garments, customer satisfaction is our top priority. We understand that there may be times when you need to return a product, and we strive to make the process as smooth as possible. Please review our return and refund policy below.

1. Return Eligibility

  • Time Frame: You have 30 days from the date of delivery to initiate a return. After this period, we will not be able to accept returns.
  • Condition: Items must be unused, unwashed, and in the same condition that you received them, with all original tags and packaging intact.
  • Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
    • Undergarments, swimwear, and intimate apparel
    • Sale or clearance items
    • Customized or personalized products

2. How to Initiate a Return

  • Contact Us: To initiate a return, please contact our customer service team at +91 9541303398 or info@newsurprisesiddhugarments.com . Provide your order number and details about the item(s) you wish to return.
  • Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send your item back to us.
  • Shipping Costs: You are responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable.

3. Refunds

  • Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 30 business days.
  • Refund Method: Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, missing parts, etc.).

4. Exchanges

  • Exchange Eligibility: We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at [Email Address] or [Phone Number].
  • Exchange Process: Follow the same process as initiating a return. Once we receive your item and inspect it, we will send out a replacement.

5. Cancellations

  • Order Cancellations: If you wish to cancel an order, please contact us immediately. If your order has not yet been processed, we will do our best to accommodate your request. Once an order has been processed or shipped, it cannot be canceled.
  • Refund for Canceled Orders: If you cancel an order before it is processed, you will receive a full refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@newsurprisesiddhugarments.com or +91 9541303398.  We will arrange for a replacement or refund, depending on your preference.

7. Contact Information

If you have any questions or need assistance with your return or refund, please contact us at:

+91 9541303398

info@newsurprisesiddhugarments.com